FAQ

How long will it take before my order is shipped?

Our handling time is  3-5 business days. This means that your order(s) will generally be sent out within this period.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delays may occur due to holidays and/or any unforeseen events such as flood or typhoon. Please note that customs inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and is dependent on how fast customs in your country processes the package.

How do I know if my items have been shipped or not?

When your items have been dispatched we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

How do I track my order?

If your item is shipped with a tracking number, tracking numbers are included in your shipping confirmation email.

Where are your items shipped from?

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact us within 12 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other postal mishaps.

NOTE: To all customers that provided a different shipping address than their permanent address, Blue Pier will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us before you item has been delivered.

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. 

The tracking site says Delivered but I haven’t received my order yet. 

We provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact us for further assistance. We are not responsible for any stolen packages.

Can I return my item if I don't like it?

Please see our Returns and Refunds page for information